REFUND POLICY
We strive to ensure a seamless and enjoyable experience for all our users. As such, we have established a transparent refund policy to address any exceptional circumstances that may warrant a refund. Please review our refund policy carefully before making any transactions on our platform.
Refund Eligibility
Once a user adds funds to their Khelguru11 account, the amount becomes non-refundable and cannot be withdrawn or returned. The funds deposited into the user's account can be utilized exclusively for participating in our fantasy cricket leagues, contests, and other entertaining features.
Refund Exception
In certain exceptional situations, Khelguru11 may, at its sole discretion, authorize a refund for a completed transaction. Such exceptions may occur if there is an error in the payment processing or if the user has been wrongly charged for a service they did not receive.
Refund Process
If a refund is approved, it will be issued to the user's wallet account from which the original payment was made on Khelguru11. Please note that Khelguru11 retains the sole and absolute discretion to determine whether a refund will be granted after deducting any applicable cancellation fees and taxes.
Conflicting Terms And Conditions
Users must also be aware of any additional terms and conditions that may apply to specific transactions. In the event of any conflicts between these terms and any additional provisions, Khelguru11 reserves the right to follow the terms that best govern the specific transaction.
Refund Processing
Refunds will be processed using the same payment method or financial instrument used for the original deposit. Refunds will be reviewed and initiated by our internal review team within 5-7 business days.
Change Of Mind
Once a transaction is completed and finalized, users cannot change their minds and request a refund unless it falls within the exceptional circumstances outlined in this policy.
Non-Refundable Services
Certain services, including but not limited to participation in fantasy games and contests, are non-refundable. Users should carefully consider their decisions before participating in these activities, as no refunds will be provided for these specific services.
Contact Us
If you believe you qualify for a refund based on the exceptional circumstances mentioned above, please reach out to our customer support team at [email protected] with relevant details. Our team will carefully review your case and provide further assistance regarding the refund process.
